FAQ

We specialize in high-quality marble items, electric fireplaces, and customized flooring solutions.

You can schedule an appointment by contacting us via WhatsApp or phone at +971588695770 (Hamza) or +971527180557 (Dilawaiz). Alternatively, you can send us an email at almiraginteriors@gmail.com.

Yes, we offer professional installation services for all our products, including marble items and SPC & LVT flooring. Please inquire during your appointment.

Absolutely! We provide customized solutions for SPC & LVT flooring based on your specific requirements. Please discuss your preferences during the appointment.

Marble Products: We ensure that all marble products are delivered in perfect condition. If any items are damaged upon delivery, we will replace them at no extra cost. If the delivered marble is incorrect, we will accept returns to ensure your satisfaction.

Flooring Materials: For customized flooring, if there are any unused materials left over, we will provide a full refund for those materials. We believe in fairness and want you to pay only for what is actually used for your project.

To maintain your marble items, avoid using acidic cleaners and wipe spills immediately. Regular sealing can also help protect your marble surfaces.

Yes, our digital fireplaces are designed to be energy-efficient, providing warmth without the need for traditional fuels.

At Al-Mirag, we strive to ensure that your order reaches you as quickly as possible. Once your order is processed, which typically takes 1-2 business days, you will receive a confirmation email with tracking details. Delivery times can vary depending on your location and the type of product ordered. Generally, orders within major cities may arrive within 3-5 business days, while deliveries to more remote areas may take 5-7 business days. Please note that factors such as customs processing or unforeseen logistical issues may occasionally cause delays. If you have any concerns about your order’s status, feel free to reach out to our customer service team for assistance.

Yes, we offer warranties on certain products. Please ask about specific warranties during your consultation.

Yes, we encourage you to request samples during your appointment. This will help you make an informed choice for your space.