Shipping policy
Shipping Policy - Al-Mirag
At Al-Mirag, we are committed to providing a smooth and hassle-free shopping experience for all our customers. We understand the importance of timely and reliable deliveries, and we take great care to ensure that your orders reach you as quickly and securely as possible.
Order Processing
All orders are processed promptly within 1-2 business days after your purchase is completed. Once your order is processed, you will receive a confirmation email with the details of your shipment, including tracking information so you can monitor your package every step of the way. Please note that orders placed on weekends or public holidays may be processed on the next working day.
Shipping Times
We aim to deliver your products as soon as possible. Estimated delivery times will vary based on your location and the type of product you have ordered. While we strive to meet these timeframes, please understand that there may be occasional delays due to factors beyond our control, such as customs processing or unexpected logistical issues.
Shipping Charges
Shipping fees are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location. For larger or bulk orders, we may offer discounted shipping rates or free shipping promotions. Please refer to the checkout page for more details.
Order Tracking
For your convenience, all shipped orders come with tracking numbers. You can track the progress of your delivery online by following the link provided in your shipment confirmation email. If you experience any issues with tracking or have concerns about the status of your order, feel free to reach out to our customer service team for support.
Product Description and Quality Assurance
We ensure that all our products are accurately described and match the images provided on our website. Our quality assurance team carefully inspects each product before shipment to make sure it meets our high standards. If you find any discrepancies or issues with your order upon arrival, please let us know immediately so we can address them.
Customer Support
In the unlikely event that there is a problem with your order, such as delays, damages, or incorrect items, please do not hesitate to contact our customer service team. Our priority is your satisfaction, and we will work diligently to resolve any issues and ensure you receive your products in perfect condition.
Thank you for choosing Al-Mirag. We look forward to serving you and making your shopping experience as seamless and enjoyable as possible.
