Terms of service

Terms of Service - Al-Mirag

Welcome to Al-Mirag! By using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services. If you do not agree to these terms, please refrain from using our site.

1. General Terms

By accessing and placing an order with Al-Mirag, you confirm that you are in agreement with and bound by the terms and conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Al-Mirag.

2. Products and Services

We offer a range of products, including marble items, SPC & LVT flooring solutions, and digital fireplaces. Our services also include customized flooring services and appointment scheduling for consultations. We aim to provide accurate descriptions and high-quality images of our products. However, there may be slight variations in color, texture, or other details due to natural materials or screen displays.

3. Orders and Payment

All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, inaccuracies in pricing or product descriptions, availability issues, or suspected fraudulent activity. Payment for products and services must be made in full at the time of purchase. We accept various payment methods, which will be displayed during the checkout process.

4. Shipping and Delivery

We strive to ensure prompt and secure delivery of your orders. Please review our Shipping Policy for detailed information on processing times, delivery estimates, and shipping fees. Al-Mirag will not be liable for any delays or failures in delivery due to circumstances beyond our control, such as natural disasters or customs clearance delays.

5. Returns and Exchanges

Our Refund and Exchange Policy outlines the conditions under which you can request a return, exchange, or refund. We prioritize customer satisfaction and will work to resolve any issues you may encounter with our products. Please contact us promptly if you receive a damaged or incorrect item.

6. Appointments and Custom Orders

For our customized SPC & LVT flooring services, we require an appointment for consultations. Please note that appointments must be scheduled in advance, and any cancellations should be communicated at least 24 hours prior to the scheduled time. Failure to attend a scheduled appointment without prior notice may result in a fee.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information. By using our services, you consent to our collection and use of your information as outlined in the Privacy Policy.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Al-Mirag or its content suppliers and is protected by copyright laws. You may not use, reproduce, or distribute any of the content without our express permission.

9. Limitation of Liability

Al-Mirag will not be liable for any indirect, incidental, special, or consequential damages resulting from the use of or inability to use our services or products. Our total liability to you for any claims arising out of or relating to our services shall not exceed the amount paid by you for the products or services in question.

10. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these terms of service at our discretion. It is your responsibility to check this page periodically for changes. Continued use of the site following any changes constitutes acceptance of those changes.

11. Governing Law

These terms and conditions are governed by the laws of Dubai, UAE. Any disputes arising from the use of our services or products shall be resolved in accordance with the applicable laws of Dubai.

12. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Thank you for choosing Al-Mirag. We appreciate your business and look forward to serving you!

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  • Ala Olivia

    CEO

  • George Leo

    Project Manager

  • Amelia Jacky

    Production Controller

  • Daniel Arthur

    Store Manager